The 'slots' they have are not really slots at all but are Video Lottery Terminals (VLT) meaning they are basically scratch tickets. The managers in charge on every shift are all unqualified, and are most likely in their positions of power because of tribal nepotism. But their location is so good they get the most business. And even though we told her she could still keep the change even with the price change, she still brought our bill back saying she didn't look just in case we wanted to change the tip! Which we weren't going to do, but I don't know many servers that would be so vocal about doing something that might lower their tip! She was honest and adorable and helped make our non traditional Thanksgiving wonderful.This is one of the worst run casinos in the state, as far as casino customer service, and casino games goes.

At the end of the meal, she even saw my boyfriend's rewards card and said that it would discount our meal so she would re-run our bill.

Our server, whose name I don't remember, but she had a short dark blond bob and was super friendly. Again, the whole staff there was professional and friendly and didn't have hint of 'ugh I have to work on a holiday' about them. Thanksgiving nachos can be a new tradition right? They told us when we got there at about 5:30/6 that the kitchen was swamped so food would be a bit delayed but to come relax, have a drink and watch football and they would get food for us as quickly as possible once the kitchen got caught up. You would have never known she was working on a holiday right at the prime time for everyone to be eating Thanksgiving dinner! She definitely deserves to be recognized for providing great customer service! We gambled for a bit (and both won!) and then made the food decision. The woman who gave us our cards named Mary couldn't have been nicer or chattier! She explained everything in detail about what rewards the card got us and what other places we could eat if we didn't want to wait for the buffet. When we first got there, we saw a line wrapping around the casino for the buffet, so it was a lot busier than I anticipated! So at about 4:30pm we went to get our cards so that we could gamble since it was our first time there. We decided to head to Tulalip Casino for the Thanksgiving buffet.

I'm normally not one to post reviews about anything, I actually moniter reviews for the hotel I work at so I can appreciate when amazing customer service is pointed out so I feel like I need to write a review My boyfriend and I are recent transplants to Seattle from Boston so we knew we weren't heading home for Thanksgiving.

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